Thank you for shopping with Holiday Spirit Collective LLC. We take great pride in offering high-quality digital products to help make your celebrations special. Please read our policy below regarding refunds and returns:
Digital Products
Since our products are digital downloads (eBooks, templates, printables, etc.), we do not offer refunds once the order has been completed and the file has been delivered.
Order Issues or Mistakes
If you encounter any technical issues with downloading or accessing your products, please contact us at [email protected]. We will do our best to resolve the issue as quickly as possible. In cases where a product is mistakenly sent in the wrong format, we will provide you with the correct file at no additional cost.
No Refunds for Change of Mind
As our products are delivered instantly and are non-returnable, we do not offer refunds for change of mind or if the product does not meet your expectations. Please ensure that you review the product descriptions and previews before completing your purchase.
Cancellations
If you wish to cancel your order, please contact us immediately after making your purchase. Once a download link is sent to you, it is not possible to cancel the transaction as the digital product is already available for you to use.
Damaged or Defective Products
In the unlikely event that the product is defective or corrupted, please contact us within 7 days of receiving your order. We will gladly offer a replacement of the product at no cost or assist you in resolving the issue.
Customer Support
For any questions regarding your order or if you need assistance with your digital products, please don’t hesitate to reach out to our support team at [email protected].
Changes to This Policy
We may update this Refunds and Returns Policy from time to time. All changes will be posted on this page, and the updated version will apply to all orders placed after the date of posting.
